Empava Outdoor Wood Fired Pizza Oven

You may initiate a return for an appliance within 14 days of purchase.

To return an item, please email customer service at sales@cellarcube.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return following the instructions provided in Return confirmation email.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

A 25% non-negotiable restocking fee will be deducted. Refunds will be applied to your account once the item has been received and inspected through our warehouse.

Returns must meet the following criteria:

• Return must be set up within 14 days of purchase
• Product must be in original, factory sealed packaging with all associated literature and warranty cards in original condition
• Product cannot have been installed or used
• Post purchase rebates cannot have been claimed
• Product cannot be special order, made to order, clearance/liquidations/closeout or final sale
• Products must be returned using the same shipping method as it was originally shipped
• Photos are required to ensure product is in original packaging

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) arrive damaged, please send photos of the damage, box, and SKU, along with a brief description of the damage to sales@cellarcube.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 48 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 48 hours.

Find our detailed return and refund policy here.

We offer "free ground shipping" for all US orders except: Alaska, Guam, Hawaii and Puerto Rico, where our shipments are not covered. 

Shipping Method:

1. Standard / small orders ship out via: USPS, UPS and FedEx.
2. For large items (pizza oven etc.), multiple items or large orders we use LTL freight.

Shipping Time:

1. Standard shipping: 5-7 business days
2. LTL shipping: 7-14 business days

Once an order has shipped, we are unable to change or modify it for any reason. For orders that use the LTL shipping method, if the consignee requests to change the destination, the shipment will return to the shipper and we will issue a refund less the 25% restocking fee. For a defective return, we will bear the return shipping cost and a full refund will be sent back to your account.

All LTL orders need to be accepted for delivery within 5 days of the shipping carrier contacting you to set up a delivery date. For any order not accepted within 5 days, refused, or returned to the sender a fee of 25% will be assessed.

Order Processing Time: 1-2 business days

Business days don't typically include weekends, however Saturday and Sunday deliveries may occur in certain zip codes.

If you need to request a cancellation or make any changes to your order. Please contact our customer support as soon as possible by telephone 303-313-2823 or email at sales@cellarcube.com

Once an order has been sent to our warehouse we cannot guarantee cancellation or changes as we are working quickly to get your order to you.

Cellar Cube or Empava Appliances is not responsible for any USPS, UPS, FedEx or LTL delays in delivery.

Please find Cellar Cube's detailed shipping policies here.

Our warranty guarantees that you won't be responsible for paying for items that are covered if something unforeseen happens to your system. Discover the advantages of one of the strongest available limited parts warranties.

Discover more about the Warranty for your appliance here.