Smith & Hanks Dual Zone Stainless Steel Under Counter Wine and Beverage Cooler

You may initiate a return for an appliance within 14 days of purchase.

To return an item, please email customer service at sales@cellarcube.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return following the instructions provided in Return confirmation email.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

A 25% non-negotiable restocking fee will be deducted. Refunds will be applied to your account once the item has been received and inspected through our warehouse.

Returns must meet the following criteria:

• Return must be set up within 14 days of purchase
• Product must be in original, factory sealed packaging with all associated literature and warranty cards in original condition
• Product cannot have been installed or used
• Post purchase rebates cannot have been claimed
• Product cannot be special order, made to order, clearance/liquidations/closeout or final sale
• Products must be returned using the same shipping method as it was originally shipped
• Photos are required to ensure product is in original packaging

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) arrive damaged, please send photos of the damage, box, and SKU, along with a brief description of the damage to sales@cellarcube.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 48 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 48 hours.

Find our detailed return and refund policy here.

Smith & Hanks wine and beverage coolers are shipped with UPS or FedEx from a warehouse in Southern California. You should expect to receive your wine or beverage cooler within 7 - 10 days from the time you place an order.

Please find Cellar Cube's detailed shipping policies here.

All refrigeration products by Smith & Hanks come standard with a 1-year warranty for parts and labor, 3-year warranty on compressor.